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Privacy Policy

VYTRIX GLOBAL LTD trading as Pawsons Hill
Last updated: [INSERT DATE]

This Privacy Policy explains how VYTRIX GLOBAL LTD trading as Pawsons Hill collects, uses, stores and protects personal information when you use our website, contact us, make an enquiry, complete a form, arrange a meet and greet, or book home dog boarding or daycare services.

For the purpose of data protection law, VYTRIX GLOBAL LTD is the data controller for the personal information we collect and use.

1. Who we are

Legal company name: VYTRIX GLOBAL LTD
Trading name: Pawsons Hill
Company number: 17231644
Registered office: TBC
Website: vytrix.co.uk
Email: info@vytrix.co.uk
Licence number: LN/000005010

Pawsons Hill provides home dog boarding and daycare services in Birmingham.

2. Information we collect

We may collect and use the following information:

We only collect information that is reasonably necessary for our business and for the safe care of dogs placed with us.

3. How we collect information

We may collect information when you contact us, complete a form, book daycare or boarding, provide dog care information, visit or use our website, attend the premises and are captured by CCTV, or make a payment to us.

4. Why we use your information

We use your information to respond to enquiries, arrange meet and greets, assess suitability, manage bookings, provide services, understand your dog’s care needs, contact you about bookings or emergencies, issue invoices, maintain records, handle complaints or incidents, maintain safety and animal welfare, review CCTV where necessary, comply with legal obligations, and improve our services and website.

5. Lawful basis for using your information

We use personal information where one or more lawful bases applies, including contract, legitimate interests, legal obligation, vital interests and consent.

You may withdraw consent at any time where we rely on consent. This will not affect anything already lawfully done before consent was withdrawn.

6. Information about your dog

Some information we collect relates to your dog rather than directly to you. Where that information is linked to you as the owner or customer, we treat it carefully and use it only for appropriate business, welfare, care, legal, licensing and insurance purposes.

7. Sharing information

We do not sell personal information.

We may share information where necessary with veterinary providers, emergency contacts, insurers, payment processors, banks, accounting or invoicing providers, website/email/hosting/form/IT service providers, local authority or licensing bodies, professional advisers, debt recovery providers, law enforcement or other authorities where required by law or necessary for safety, welfare or enforcement reasons.

8. Payments

If you make a payment to us, payment information may be processed by our bank, card provider, invoicing system or payment processor. We do not usually receive or store full card details ourselves.

9. CCTV

We may use CCTV at the premises for security, safety, crime prevention, animal welfare and to help protect customers, visitors, staff, dogs and property.

CCTV footage may capture customers, visitors, delivery drivers, contractors or other individuals attending or approaching the premises.

CCTV footage will only be reviewed where necessary, such as for safety, security, incident investigation, complaint handling, insurance purposes, legal purposes, animal welfare purposes, or where required by law or relevant authorities.

CCTV footage will not be used for general monitoring without reason and will not be shared unless there is a valid reason to do so, such as with insurers, legal advisers, local authorities, police, enforcement agencies or other relevant authorities.

CCTV footage will only be kept for as long as reasonably necessary, unless it is required for an incident, complaint, insurance matter, legal matter or investigation.

CCTV signs may be displayed where appropriate to inform visitors that recording is taking place.

10. How long we keep information

We keep personal information only for as long as reasonably necessary. Customer, booking, invoice and payment records may be kept for up to 6 years where required or appropriate for tax, accounting, insurance, legal or dispute purposes. CCTV footage will usually be kept only for a short period unless required for an incident, complaint, insurance matter, legal matter, enforcement matter or investigation.

11. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. No online system can be guaranteed to be completely secure.

12. Cookies

Our website may use cookies or similar technologies. Essential cookies may be used where needed for the website to work. Non-essential cookies, such as analytics or marketing cookies, will only be used where consent is required and has been provided. Please see our Cookie Policy for more information.

13. Marketing

We will not send you marketing messages unless we have a lawful basis to do so. If you have agreed to receive marketing or updates, you can opt out at any time by contacting us.

14. Your rights

You have rights under data protection law. These may include the right to ask for a copy of the personal information we hold about you, ask us to correct inaccurate information, ask us to delete information in certain circumstances, restrict processing, object to processing, withdraw consent, and complain to the Information Commissioner’s Office.

15. Contact

If you have any questions about this Privacy Policy or how we use personal information, please contact:

VYTRIX GLOBAL LTD trading as Pawsons Hill
Email: info@vytrix.co.uk
Website: vytrix.co.uk

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.